GNG News Guy
12-04-2007, 04:20 PM
http://i.dslr.net/urls/86/4786.gif (http://www.dslreports.com/shownews/TMobile-Struggles-With-Flooding-89949)
Severe flooding (http://seattletimes.nwsource.com/html/home/index.html) in the Pacific Northwest has swamped a T-Mobile data center in Bothell, Washington, impacting customer support, activiations, and some website functions. Several users have written in directing our attention to stories at both the Boy Genius Report (http://www.boygeniusreport.com/2007/12/04/t-mobile-down-due-to-flooding/) and Data Center Knowledge (http://www.datacenterknowledge.com/archives/2007/Dec/04/rains_flood_seattle_t-mobile_data_center.html). An employee posts his account:The report is correct - The main data center is flooded right now, so we only have email and our coverage/outage map. No accounts can be accessed due to the systems being out, so this can and will affect short codes such as 646, 225, the website and just about every system. It started around 7:30pm EST and was still happening when I left around 2:00 am EST. They were hoping to at least get read only systems online in the next few hours, so that we can at least do a little for the customers. Hopefully it will be back soon - Any techies have a clue how long it takes to dry out servers and get them back online - That should give a better idea on timelines.
Calling T-Mobile's customer care line (1-800-937-8997) results in a recorded message telling you that the company can't access your account information.
read comment(s) (http://www.dslreports.com/shownews/TMobile-Struggles-With-Flooding-89949)
Severe flooding (http://seattletimes.nwsource.com/html/home/index.html) in the Pacific Northwest has swamped a T-Mobile data center in Bothell, Washington, impacting customer support, activiations, and some website functions. Several users have written in directing our attention to stories at both the Boy Genius Report (http://www.boygeniusreport.com/2007/12/04/t-mobile-down-due-to-flooding/) and Data Center Knowledge (http://www.datacenterknowledge.com/archives/2007/Dec/04/rains_flood_seattle_t-mobile_data_center.html). An employee posts his account:The report is correct - The main data center is flooded right now, so we only have email and our coverage/outage map. No accounts can be accessed due to the systems being out, so this can and will affect short codes such as 646, 225, the website and just about every system. It started around 7:30pm EST and was still happening when I left around 2:00 am EST. They were hoping to at least get read only systems online in the next few hours, so that we can at least do a little for the customers. Hopefully it will be back soon - Any techies have a clue how long it takes to dry out servers and get them back online - That should give a better idea on timelines.
Calling T-Mobile's customer care line (1-800-937-8997) results in a recorded message telling you that the company can't access your account information.
read comment(s) (http://www.dslreports.com/shownews/TMobile-Struggles-With-Flooding-89949)