GNG News Guy
01-04-2008, 05:30 PM
http://i.dslr.net/urls/75/47675.gif (http://www.dslreports.com/shownews/Viatalk-Booted-From-Better-Business-Bureau-90685)
VoIP provider Viatalk (see reviews (http://www.thegng.org/reviews/2557), forum (http://www.dslreports.com/forum/viatalk)) today confirmed they've been expelled from the Better Business Bureau (see their listing (http://search.buffalo.bbb.org/codbrep.html?ID=66008074)). The agency voted last month to oust the provider after a high volume of complaints. ViaTalk CEO and Broadband Reports forum regular Brendan Brader says the expulsion was due to the influx of customers after SunRocket went belly up. From a post (http://www.thegng.org/forum/r19724202-) to our forums:We've been working with the Better Business bureau since the beginning of ViaTalk, but our membership was revoked recently due to the number of complaints placed against us during the fallout after the demise of Sunrocket. All of the complaints were easily resolved, and we kept in close contact with our contact at the BBB to track and respond to the complaints as they came in. Unfortunately, we're told that the BBB Membership standards include a limitation of the actual volume of complaints over a given time regardless of our proof of resolution. It's a tough penalty, considering the situation and the efforts we made to keep things on the up and up.
Brader insists that the company stayed in close contact with the BBB and tried to resolve customer complaints, but complaint volume, regardless of resolution, resulted in expulsion. The BBB says (http://upstateny.bbb.org/WWWRoot/SitePage.aspx?site=75&id=9f30f70e-5b8b-439f-990a-7ae022a16e23&art=2924) the expulsion was a result of "unanswered or unresolved complaints, and/or excessive and high volume complaints."
The BBB says they received 171 complaints since the company's file was opened in August 2005, with 142 of those within the last twelve months. According to the agency, 73 of those were fully resolved while 31 saw "delayed resolution." 65 complaints were never resolved, though the company made every effort to do so. The company did not respond to only three of the complaints.
read comment(s) (http://www.dslreports.com/shownews/Viatalk-Booted-From-Better-Business-Bureau-90685)
VoIP provider Viatalk (see reviews (http://www.thegng.org/reviews/2557), forum (http://www.dslreports.com/forum/viatalk)) today confirmed they've been expelled from the Better Business Bureau (see their listing (http://search.buffalo.bbb.org/codbrep.html?ID=66008074)). The agency voted last month to oust the provider after a high volume of complaints. ViaTalk CEO and Broadband Reports forum regular Brendan Brader says the expulsion was due to the influx of customers after SunRocket went belly up. From a post (http://www.thegng.org/forum/r19724202-) to our forums:We've been working with the Better Business bureau since the beginning of ViaTalk, but our membership was revoked recently due to the number of complaints placed against us during the fallout after the demise of Sunrocket. All of the complaints were easily resolved, and we kept in close contact with our contact at the BBB to track and respond to the complaints as they came in. Unfortunately, we're told that the BBB Membership standards include a limitation of the actual volume of complaints over a given time regardless of our proof of resolution. It's a tough penalty, considering the situation and the efforts we made to keep things on the up and up.
Brader insists that the company stayed in close contact with the BBB and tried to resolve customer complaints, but complaint volume, regardless of resolution, resulted in expulsion. The BBB says (http://upstateny.bbb.org/WWWRoot/SitePage.aspx?site=75&id=9f30f70e-5b8b-439f-990a-7ae022a16e23&art=2924) the expulsion was a result of "unanswered or unresolved complaints, and/or excessive and high volume complaints."
The BBB says they received 171 complaints since the company's file was opened in August 2005, with 142 of those within the last twelve months. According to the agency, 73 of those were fully resolved while 31 saw "delayed resolution." 65 complaints were never resolved, though the company made every effort to do so. The company did not respond to only three of the complaints.
read comment(s) (http://www.dslreports.com/shownews/Viatalk-Booted-From-Better-Business-Bureau-90685)