GNG News Guy
02-29-2008, 10:01 AM
http://i.dslr.net/urls/50/5350.gif (http://www.dslreports.com/shownews/Comcast-User-Charged-2-To-Stop-Junk-Mail-92252)
Last Summer (http://www.thegng.org/shownews/86306), Comcast started charging customers in many markets an additional $1.99 fee if they wanted to pay their bill at the local Comcast office. Last January (http://www.thegng.org/shownews/91357), they started charging users $4 if they wanted to speak to a live human being on the phone to pay their bill. Now, the Consumerist (http://consumerist.com/362099/comcast-will-charge-you-2-to-stop-sending-you-junk-mail) claims they've found another way to make a profit: charging users a $1.99 "change of service" fee if you want the company to stop sending you junk mail:I noticed a $1.99 "change of service" charge on my most recent Comcast bill. During an online chat, a Comcast rep explained the source of the fee: "It looks like on 2/5/08 you contacted us and requested to have all direct mailers stopped on your account. There is a one time "Change of service" fee associated with making that change on the account." I had in fact called Comcast a few weeks earlier and asked them to stop sending me anything except a monthly bill. They were happy to do so, but had not told me that they would try and stick me for $2. They rep removed the fee from my bill.
We've fired off an inquiry to Comcast to see if this is standard practice or a billing error.
read comment(s) (http://www.dslreports.com/shownews/Comcast-User-Charged-2-To-Stop-Junk-Mail-92252)
Last Summer (http://www.thegng.org/shownews/86306), Comcast started charging customers in many markets an additional $1.99 fee if they wanted to pay their bill at the local Comcast office. Last January (http://www.thegng.org/shownews/91357), they started charging users $4 if they wanted to speak to a live human being on the phone to pay their bill. Now, the Consumerist (http://consumerist.com/362099/comcast-will-charge-you-2-to-stop-sending-you-junk-mail) claims they've found another way to make a profit: charging users a $1.99 "change of service" fee if you want the company to stop sending you junk mail:I noticed a $1.99 "change of service" charge on my most recent Comcast bill. During an online chat, a Comcast rep explained the source of the fee: "It looks like on 2/5/08 you contacted us and requested to have all direct mailers stopped on your account. There is a one time "Change of service" fee associated with making that change on the account." I had in fact called Comcast a few weeks earlier and asked them to stop sending me anything except a monthly bill. They were happy to do so, but had not told me that they would try and stick me for $2. They rep removed the fee from my bill.
We've fired off an inquiry to Comcast to see if this is standard practice or a billing error.
read comment(s) (http://www.dslreports.com/shownews/Comcast-User-Charged-2-To-Stop-Junk-Mail-92252)