GNG News Guy
04-02-2008, 09:31 AM
http://i.dslr.net/urls/90/13090.gif (http://www.dslreports.com/shownews/Outsourced-Comcast-Tech-Gets-Vengeance-On-Xbox-Cheaters-93212)
A Convergsys support technician outsourced by Comcast may have gone a little overboard in a quest for righteous videogame vengeance. After getting packet flooded (a networking trick that essentially DDoS's a user's Xbox) by some fellow gamers on Microsoft's Xbox Live! service, the rep decided to use Comcast support systems to wage war on the perpetrator. Once he identified the cheater as a Comcast user, he accessed their account information to get revenge. Unfortunately for him, he posted his personal information while bragging about violating the user's privacy.
http://www.thegng.org/quote_left_white.gifI work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agentshttp://www.thegng.org/quote_right_white.gif
-"Sir Lagzalot"
"I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents," brags the tech to the Halo3 forums (http://www.halo3forum.com/halo-3-general-discussion/190704-those-you-who-packet-flood-aware.html). According to "Sir Lagzalot," he used Comcast systems while at work to track down the cheater. "I proceeded to input his ip address into a program we have called SERVICE VISIBILITY PORTAL -- SVP for short -- and it brought up his account, address phone number, daddy's credit card info -- the whole nine yards," he says.
"I decided that since this kid was indeed involved in illegal activity I'd give his daddy a call," he continues. If his post is to be believed, his call to the father resulted in the Xbox live cheater getting a beating. The tech in question posted two these two (http://www.thegng.org/r0/download/1292815~0fd7bfdf5fcd0c60bc5457eee1eddf38/Shot.jpg) screenshots (http://www.thegng.org/r0/download/1292816~73d17893bc90e8a481cc2bc8f5a871a5/shot2.jpg) of the internal Comcast tools he supposedly used to enact his revenge, and then brags about being able to terminate user accounts at any time:i basically added these two pics for the non believers...and YES I can powercycle "shut off your modem" and lag you out of matchmaking as well...let this stupid little boy be a lesson to u all, dont flood my ip, or anyone elses...because if you plan on doing so i will cancel your service and you WILL have to find an new isp which can mean up to 500$ in installation charges, and for many of you comcast is the ONLY isp in your area...so let me rephrase this..IS IT WORTH IT????
With this power didn't come the wisdom to avoid using a real name before bragging about abusing Comcast support systems for personal reasons, resulting in our users digging up the Myspace page (http://www.myspace.com/Lagzalot) and some tasteful photos (http://www.thegng.org/r0/download/1292818~72acded3acd45e4c8b6ed680854b8ab1/photo.jpg) of one twenty-year-old Mark Ribeiro of Canada.
While nobody likes a cheater, nobody likes having their personal ISP information accessed for vendettas, either. The response from our users (http://www.thegng.org/forum/r20260737-RIDICULOUS-online-behavior-from-a-Comcast-employee) has been mixed, with many users calling his abuse of Comcast systems idiotic, and others praising him for taking down cheaters.
Comcast, for one, isn't laughing.
"We have identified the person who created this inappropriate post as an employee of Convergys, a third-party vendor who provides technical customer support for Comcast customers," Comcast spokesperson Jenni Moyer tells us. Moyer calls the tech's behavior "completely unacceptable," given he completely ignored proper protocols for reporting network abuse, potentially running afoul of a few laws as well.
"We've contacted Convergys to demand that he be immediately removed from performing any work for Comcast and that they conduct a thorough investigation and take appropriate disciplinary action," Moyer says.
read comment(s) (http://www.dslreports.com/shownews/Outsourced-Comcast-Tech-Gets-Vengeance-On-Xbox-Cheaters-93212)
A Convergsys support technician outsourced by Comcast may have gone a little overboard in a quest for righteous videogame vengeance. After getting packet flooded (a networking trick that essentially DDoS's a user's Xbox) by some fellow gamers on Microsoft's Xbox Live! service, the rep decided to use Comcast support systems to wage war on the perpetrator. Once he identified the cheater as a Comcast user, he accessed their account information to get revenge. Unfortunately for him, he posted his personal information while bragging about violating the user's privacy.
http://www.thegng.org/quote_left_white.gifI work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agentshttp://www.thegng.org/quote_right_white.gif
-"Sir Lagzalot"
"I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents," brags the tech to the Halo3 forums (http://www.halo3forum.com/halo-3-general-discussion/190704-those-you-who-packet-flood-aware.html). According to "Sir Lagzalot," he used Comcast systems while at work to track down the cheater. "I proceeded to input his ip address into a program we have called SERVICE VISIBILITY PORTAL -- SVP for short -- and it brought up his account, address phone number, daddy's credit card info -- the whole nine yards," he says.
"I decided that since this kid was indeed involved in illegal activity I'd give his daddy a call," he continues. If his post is to be believed, his call to the father resulted in the Xbox live cheater getting a beating. The tech in question posted two these two (http://www.thegng.org/r0/download/1292815~0fd7bfdf5fcd0c60bc5457eee1eddf38/Shot.jpg) screenshots (http://www.thegng.org/r0/download/1292816~73d17893bc90e8a481cc2bc8f5a871a5/shot2.jpg) of the internal Comcast tools he supposedly used to enact his revenge, and then brags about being able to terminate user accounts at any time:i basically added these two pics for the non believers...and YES I can powercycle "shut off your modem" and lag you out of matchmaking as well...let this stupid little boy be a lesson to u all, dont flood my ip, or anyone elses...because if you plan on doing so i will cancel your service and you WILL have to find an new isp which can mean up to 500$ in installation charges, and for many of you comcast is the ONLY isp in your area...so let me rephrase this..IS IT WORTH IT????
With this power didn't come the wisdom to avoid using a real name before bragging about abusing Comcast support systems for personal reasons, resulting in our users digging up the Myspace page (http://www.myspace.com/Lagzalot) and some tasteful photos (http://www.thegng.org/r0/download/1292818~72acded3acd45e4c8b6ed680854b8ab1/photo.jpg) of one twenty-year-old Mark Ribeiro of Canada.
While nobody likes a cheater, nobody likes having their personal ISP information accessed for vendettas, either. The response from our users (http://www.thegng.org/forum/r20260737-RIDICULOUS-online-behavior-from-a-Comcast-employee) has been mixed, with many users calling his abuse of Comcast systems idiotic, and others praising him for taking down cheaters.
Comcast, for one, isn't laughing.
"We have identified the person who created this inappropriate post as an employee of Convergys, a third-party vendor who provides technical customer support for Comcast customers," Comcast spokesperson Jenni Moyer tells us. Moyer calls the tech's behavior "completely unacceptable," given he completely ignored proper protocols for reporting network abuse, potentially running afoul of a few laws as well.
"We've contacted Convergys to demand that he be immediately removed from performing any work for Comcast and that they conduct a thorough investigation and take appropriate disciplinary action," Moyer says.
read comment(s) (http://www.dslreports.com/shownews/Outsourced-Comcast-Tech-Gets-Vengeance-On-Xbox-Cheaters-93212)