GNG News Guy
04-02-2008, 03:05 PM
http://i.dslr.net/urls/90/13090.gif (http://www.dslreports.com/shownews/Outsourced-Comcast-Tech-Goes-Vigilante-On-Xbox-Cheaters-93212)
A Convergsys support technician outsourced by Comcast may have gone a little overboard in a quest for righteous videogame vengeance. After getting packet flooded (a networking trick that essentially DDoS's a user's Xbox) by some fellow gamers on Microsoft's Xbox Live! service, the rep decided to use Comcast support systems to wage war on the perpetrator, a Comcast customer.
http://www.thegng.org/quote_left_white.gifI work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agentshttp://www.thegng.org/quote_right_white.gif
-"Sir Lagzalot"
"I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents," brags the tech to the Halo3 forums (http://www.halo3forum.com/halo-3-general-discussion/190704-those-you-who-packet-flood-aware.html) (deleted since this story was published, but not before mirrors (http://dorkon.com/comcast_tard/190704-those-you-who-packet-flood-aware.html) went up). According to "Sir Lagzalot," he used Comcast systems while at work to track down the cheater.I proceeded to input his ip address into a program we have called SERVICE VISIBILITY PORTAL -- SVP for short -- and it brought up his account, address phone number, daddy's credit card info -- the whole nine yards...I decided that since this kid was indeed involved in illegal activity I'd give his daddy a call.
If his melodramatic post is to be believed, his call to the father resulted in the Xbox live cheater getting a beating and his Xbox getting smashed with a hammer:well the father was furious, not at me however he assured me he would take care of the problem... the father began to yell at his son, i then heard a loud smack, and then sobbing, and then cracking noise as if something was breaking..it then occured to me that the father had just beat the sh.t out of his kid, and the cracking noise was the sound of a hammer on an xbox , i decided that being the self indulgent bastard i am, i wanted more...the father put the son on the phone, still sobbing i might add..and i said to him.."do you know who this is??" he answered "no"..i said "remember that guy u cheated some 20-30 minutes ago and i said u would pay??, well guess what son...u just did."
As evidence, the tech in question posted these two (http://www.thegng.org/r0/download/1292815~0fd7bfdf5fcd0c60bc5457eee1eddf38/Shot.jpg) screenshots (http://www.thegng.org/r0/download/1292816~73d17893bc90e8a481cc2bc8f5a871a5/shot2.jpg) of the internal Comcast tools he supposedly used to enact his revenge. The support rep then brags about being able to terminate user accounts at any time:i basically added these two pics for the non believers...and YES I can powercycle "shut off your modem" and lag you out of matchmaking as well...let this stupid little boy be a lesson to u all, dont flood my ip, or anyone elses...because if you plan on doing so i will cancel your service and you WILL have to find an new isp which can mean up to 500$ in installation charges, and for many of you comcast is the ONLY isp in your area...so let me rephrase this..IS IT WORTH IT????
With this power didn't come the wisdom to avoid using a real name before publicly bragging about abusing Comcast support systems for personal reasons. As a result, here's the Myspace page (http://www.myspace.com/Lagzalot) (made private since our report was first published) and some tasteful party photos (http://www.thegng.org/r0/download/1292818~72acded3acd45e4c8b6ed680854b8ab1/photo.jpg) of one twenty-year-old Mark Ribeiro of Canada. Ironically, he's a third year Criminology major.
While nobody likes a cheater, nobody likes having their personal ISP information accessed for vendettas by outsourced Canadian labor, either. Or at least you'd think so. Not one post in the ten-page original thread so much as suggested it might have been a dumb idea. Several called Ribeiro a hero. In other posts (http://www.halo3forum.com/complete-off-topic/190624-secrets-your-job-workplace-5.html#post3514518) by Ribeiro, he jokes about giving up user credit card numbers.I can get anyones creditcard number by your ip address if u have comcast and are in my party :P I know your home address zipcode, email accounts as well...oh ya, and best part is i can restart your modem with a push of a button...so dont piss me off :P
Comcast, for one, isn't laughing.
"We have identified the person who created this inappropriate post as an employee of Convergys, a third-party vendor who provides technical customer support for Comcast customers," Comcast spokesperson Jenni Moyer tells us. Moyer calls the tech's behavior "completely unacceptable," given he ignored proper protocols for reporting network abuse. He potentially ran afoul of several laws as well.
"We've contacted Convergys to demand that he be immediately removed from performing any work for Comcast and that they conduct a thorough investigation and take appropriate disciplinary action," Moyer says.
(digg (http://digg.com/xbox/Outsourced_Comcast_Tech_Gets_Vengeance_On_Xbox_Che aters))
read comment(s) (http://www.dslreports.com/shownews/Outsourced-Comcast-Tech-Goes-Vigilante-On-Xbox-Cheaters-93212)
A Convergsys support technician outsourced by Comcast may have gone a little overboard in a quest for righteous videogame vengeance. After getting packet flooded (a networking trick that essentially DDoS's a user's Xbox) by some fellow gamers on Microsoft's Xbox Live! service, the rep decided to use Comcast support systems to wage war on the perpetrator, a Comcast customer.
http://www.thegng.org/quote_left_white.gifI work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agentshttp://www.thegng.org/quote_right_white.gif
-"Sir Lagzalot"
"I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents," brags the tech to the Halo3 forums (http://www.halo3forum.com/halo-3-general-discussion/190704-those-you-who-packet-flood-aware.html) (deleted since this story was published, but not before mirrors (http://dorkon.com/comcast_tard/190704-those-you-who-packet-flood-aware.html) went up). According to "Sir Lagzalot," he used Comcast systems while at work to track down the cheater.I proceeded to input his ip address into a program we have called SERVICE VISIBILITY PORTAL -- SVP for short -- and it brought up his account, address phone number, daddy's credit card info -- the whole nine yards...I decided that since this kid was indeed involved in illegal activity I'd give his daddy a call.
If his melodramatic post is to be believed, his call to the father resulted in the Xbox live cheater getting a beating and his Xbox getting smashed with a hammer:well the father was furious, not at me however he assured me he would take care of the problem... the father began to yell at his son, i then heard a loud smack, and then sobbing, and then cracking noise as if something was breaking..it then occured to me that the father had just beat the sh.t out of his kid, and the cracking noise was the sound of a hammer on an xbox , i decided that being the self indulgent bastard i am, i wanted more...the father put the son on the phone, still sobbing i might add..and i said to him.."do you know who this is??" he answered "no"..i said "remember that guy u cheated some 20-30 minutes ago and i said u would pay??, well guess what son...u just did."
As evidence, the tech in question posted these two (http://www.thegng.org/r0/download/1292815~0fd7bfdf5fcd0c60bc5457eee1eddf38/Shot.jpg) screenshots (http://www.thegng.org/r0/download/1292816~73d17893bc90e8a481cc2bc8f5a871a5/shot2.jpg) of the internal Comcast tools he supposedly used to enact his revenge. The support rep then brags about being able to terminate user accounts at any time:i basically added these two pics for the non believers...and YES I can powercycle "shut off your modem" and lag you out of matchmaking as well...let this stupid little boy be a lesson to u all, dont flood my ip, or anyone elses...because if you plan on doing so i will cancel your service and you WILL have to find an new isp which can mean up to 500$ in installation charges, and for many of you comcast is the ONLY isp in your area...so let me rephrase this..IS IT WORTH IT????
With this power didn't come the wisdom to avoid using a real name before publicly bragging about abusing Comcast support systems for personal reasons. As a result, here's the Myspace page (http://www.myspace.com/Lagzalot) (made private since our report was first published) and some tasteful party photos (http://www.thegng.org/r0/download/1292818~72acded3acd45e4c8b6ed680854b8ab1/photo.jpg) of one twenty-year-old Mark Ribeiro of Canada. Ironically, he's a third year Criminology major.
While nobody likes a cheater, nobody likes having their personal ISP information accessed for vendettas by outsourced Canadian labor, either. Or at least you'd think so. Not one post in the ten-page original thread so much as suggested it might have been a dumb idea. Several called Ribeiro a hero. In other posts (http://www.halo3forum.com/complete-off-topic/190624-secrets-your-job-workplace-5.html#post3514518) by Ribeiro, he jokes about giving up user credit card numbers.I can get anyones creditcard number by your ip address if u have comcast and are in my party :P I know your home address zipcode, email accounts as well...oh ya, and best part is i can restart your modem with a push of a button...so dont piss me off :P
Comcast, for one, isn't laughing.
"We have identified the person who created this inappropriate post as an employee of Convergys, a third-party vendor who provides technical customer support for Comcast customers," Comcast spokesperson Jenni Moyer tells us. Moyer calls the tech's behavior "completely unacceptable," given he ignored proper protocols for reporting network abuse. He potentially ran afoul of several laws as well.
"We've contacted Convergys to demand that he be immediately removed from performing any work for Comcast and that they conduct a thorough investigation and take appropriate disciplinary action," Moyer says.
(digg (http://digg.com/xbox/Outsourced_Comcast_Tech_Gets_Vengeance_On_Xbox_Che aters))
read comment(s) (http://www.dslreports.com/shownews/Outsourced-Comcast-Tech-Goes-Vigilante-On-Xbox-Cheaters-93212)