GNG News Guy
05-28-2008, 01:07 PM
http://i.dslr.net/urls/90/13090.gif (http://www.dslreports.com/shownews/Comcast-Ramping-Up-Customer-Retention-Offers-94793)
Despite the fact that Comcast has hired some 15,000 new support workers in the last 18 months, Comcast customer satisfaction is at an all time low (http://www.thegng.org/shownews/94611). The cable giant has been building a new, 700 employee call center in Newark, Delaware, where 200 new agents will be devoted specifically to retaining customers "no matter what it takes." The new retention push begins June 1 according to CED Magazine (http://www.cedmagazine.com/Cable-Show-Comcast-win-at-any-cost.aspx), offering little detail but calling it the "single-most aggressive customer retention program in the industry."
Comcast's customer retention is usually worth giving a call if you're not 100% sure you'd like to pull the plug, as they're quick to hand out some tasty deals -- particularly if you're being tempted by FiOS (http://www.thegng.org/forum/r19073521-Comcast-retention-Great-Deal). Their retention department also offers low-consumption customers a rarely-advertised (http://www.thegng.org/forum/r20419674-New-Tier-Comcast-HSI-768-Kbps-tier-25-Free-Install), $25 ($40 if you don't bundle TV) 768kbps "economy" tier.
read comment(s) (http://www.dslreports.com/shownews/Comcast-Ramping-Up-Customer-Retention-Offers-94793)
Despite the fact that Comcast has hired some 15,000 new support workers in the last 18 months, Comcast customer satisfaction is at an all time low (http://www.thegng.org/shownews/94611). The cable giant has been building a new, 700 employee call center in Newark, Delaware, where 200 new agents will be devoted specifically to retaining customers "no matter what it takes." The new retention push begins June 1 according to CED Magazine (http://www.cedmagazine.com/Cable-Show-Comcast-win-at-any-cost.aspx), offering little detail but calling it the "single-most aggressive customer retention program in the industry."
Comcast's customer retention is usually worth giving a call if you're not 100% sure you'd like to pull the plug, as they're quick to hand out some tasty deals -- particularly if you're being tempted by FiOS (http://www.thegng.org/forum/r19073521-Comcast-retention-Great-Deal). Their retention department also offers low-consumption customers a rarely-advertised (http://www.thegng.org/forum/r20419674-New-Tier-Comcast-HSI-768-Kbps-tier-25-Free-Install), $25 ($40 if you don't bundle TV) 768kbps "economy" tier.
read comment(s) (http://www.dslreports.com/shownews/Comcast-Ramping-Up-Customer-Retention-Offers-94793)